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Cancelling Your Order

We will try our best to cancel your order however please be aware that we can only cancel if the order has not progressed passed our picking stage. This is usually one hour after the order has been placed. To cancel please contact our customer service team at websales@tsmotorfactors.co.uk and you'll receive an email to confirm once this has been done for you. You can either cancel your entire order, or individual items. For additional information about cancelling your order check out our returns policy below or our Terms and Conditions.

Our Returns Policy

You may cancel or return your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.

To cancel a processed order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods need to be in their original packaging and in an unused sellable condition, and returned at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods. This is subject to the manufacturers warranty terms and conditions

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing to you will be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value first and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase.

No refunds will be processed until the goods are back at our premises

Any orders for electronic item are non-returnable, if the sealed warranty bag is opened.

Please note that this does not affect your statutory rights.

If you have a query about returning goods, please contact us